Learn how permits flow through Plotwise, why some data may look out of sync at first, and the quickest way to make your dashboard match what you see in the jurisdiction portal.
Keeping your permit data current is essential for timely decisions. This guide explains how a permit moves through Plotwise, what drives updates behind the scenes, and exactly what to do when something looks out of sync.
Plotwise continuously brings in permit activity from local government portals and organizes it for your team. Sometimes a permit appears in a jurisdiction portal before it’s visible or fully updated in your dashboard. The fastest fix is simple: add the permit to your organization. This prioritizes the permit for immediate refresh and ensures your views reflect the latest information.
Placeholder — Screenshot: Global Search or Permit Detail view with “Add to Organization” action
Placeholder — Screenshot: Permit Detail page with Status Timeline and sections for Processing, Inspections, and Fees
Once a permit is added to your organization, you will see:
Tip: You can compare the latest status you see in Plotwise with what’s shown on the jurisdiction portal. If the portal is ahead, add or re-activate the permit in your org to trigger a fresh update.
When a permit reaches a final state (for example, Issued, Completed, or Closed), that status appears in your dashboard after the next update. At that point, many teams deactivate tracking for that permit in Plotwise to stop further monitoring while keeping the full history for reference.
Placeholder — Screenshot: Permit Detail with a final status and “Deactivate tracking” action
Scenario | What you see | Why it happens | How to resolve |
---|---|---|---|
Permit exists in a jurisdiction portal but not in Plotwise | Your search returns no results | The system hasn’t created a baseline snapshot yet | Add the permit to your organization to trigger an immediate fetch |
Permit shows outdated status or details | Status, inspections, or fees look behind the portal | The permit wasn’t actively tracked for your org | Add or re-activate the permit in your organization to force a full refresh |
Permit looks open in Plotwise but closed in the portal | Plotwise still shows an earlier status | The closure happened after the last update and the permit isn’t active in your org | Add or re-activate the permit so the final status is captured; you can then deactivate it |
Placeholder — Screenshot: Organization → Permits list with Active/Inactive filters
If you need help locating a permit or interpreting a status timeline, reach out to us from the Help menu in the app. We’re happy to assist.