Billing & Subscription

Billing settings control your Plotwise subscription, including plan selection, payment methods, and invoice access.

Accessing Billing Settings

1. Click organization name (top left)
2. Select "Organization settings"
3. Click "Billing" tab

Current Subscription

Plan Details

Your billing page shows:

• Current plan name
• Monthly/annual billing cycle
• Permit slots included
• Team seats included
• Price per period

Usage Summary

Real-time usage metrics:

• Permit slots used vs. available
• Team seats used vs. available
• SMS notifications sent
• Current period dates

Subscription Plans

Plan Tiers

Plotwise offers multiple tiers:

Changing Plans

To upgrade:

1. Click "Upgrade Plan"
2. Select new plan
3. Review changes
4. Confirm payment
5. Upgraded immediately

To downgrade:

1. Click "Change Plan"
2. Select lower plan
3. Review changes
4. Confirm
5. Takes effect at end of current period

Payment Methods

Adding Payment Method

1. Click "Payment Methods"
2. Click "Add Payment Method"
3. Enter card details
4. Save

Accepted Payments

• Credit cards (Visa, Mastercard, Amex)
• Debit cards
• Some prepaid cards

Updating Payment

1. Find existing card
2. Click "Update"
3. Enter new details
4. Save

Removing Payment

1. Find card to remove
2. Click "Remove"
3. Confirm

Invoices

Viewing Invoices

1. Scroll to "Invoices" section
2. See list of all invoices
3. Click any invoice to view details

Invoice Information

Each invoice shows:

• Invoice number
• Date
• Amount
• Status (Paid, Pending, Failed)
• Line items

Downloading Invoices

1. Click invoice row
2. Click "Download PDF"
3. Save for records

Failed Payments

If payment fails:

1. Email notification sent
2. Invoice shows "Failed" status
3. Update payment method
4. Retry payment

Billing Cycle

Monthly Billing

• Charged on same day each month
• Prorated for mid-cycle changes
• Cancel anytime

Annual Billing

• Discounted rate (typically 2 months free)
• Charged once per year
• Prorated for upgrades

Changing Cycle

Switch between monthly and annual:

1. Click "Change Billing Cycle"
2. Select preference
3. Review pricing difference
4. Confirm

Add-Ons

Additional Permit Slots

If at slot limit:

1. Click "Add Permit Slots"
2. Select quantity
3. Confirm purchase
4. Added to subscription

Additional Team Seats

If at seat limit:

1. Click "Add Team Seats"
2. Select quantity
3. Confirm
4. Invite new members

Cancellation

Cancel Subscription

1. Click "Cancel Subscription"
2. Select reason (optional)
3. Confirm cancellation
4. Access continues until period ends

After Cancellation

• Access features until period ends
• Data preserved for 30 days
• Can reactivate anytime
• After 30 days, data deleted

Reactivating

To reactivate cancelled subscription:

1. Go to Billing settings
2. Click "Reactivate"
3. Select plan
4. Add payment
5. Access restored

Enterprise Billing

For Enterprise plans:

• Custom pricing
• Annual contracts
• Invoice billing (NET 30)
• Dedicated support
• Custom terms

Contact sales for Enterprise pricing.

Troubleshooting

Related Documentation

• Organization Settings Overview
• Team Management
• Getting Help